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The ServiceNow and Mimecast integration makes life easier for customers by consolidating security actions into one platform. With the ServiceNow and Mimecast integration joint customers can now remain in the ServiceNow admin console where they just toggle to the appropriate Mimecast security action that they wish to perform.

Mimecast has taken some of the most frequently performed functions that are managed exclusively in the Mimecast admin console and moved them fully into ServiceNow. If a helpdesk analyst gets a ticket to perform one of these routine functions, they no longer need to reallocate the ticket. They don’t have to go through the usual routine of logging into another admin console to perform that function, and then log back into ServiceNow to close the ticket.

Developer: Mimecast

Contact: Mimecast Support

Documentation: View

Release Date: December 2024

Version: 1.4

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Solution overview

With the ServiceNow and Mimecast integration joint customers can now remain in the ServiceNow admin console where they just toggle to the appropriate Mimecast security action that they wish to perform.
In simple terms, Mimecast has taken some of the most frequently performed functions that are managed exclusively in the Mimecast admin console and moved them fully into ServiceNow.
If a helpdesk analyst gets a ticket to perform one of these routine functions, they no longer need to reallocate the ticket. They don't have to go through the usual routine of logging into another admin console to perform that function, and then log back into ServiceNow to close the ticket. Not efficient.

Key features

View and manage held messages, internal users, and domains directly within the ServiceNow console to streamline email security operations.
Decode and update rewritten or managed URLs seamlessly to ensure efficient control over potentially malicious links.
Gain real-time visibility into Mimecast service statuses and configurations, enabling centralized monitoring and simplified administration.

View Service Health

View the health of the critical infrastructure aspects of your Mimecast service, such as Email queue volumes, and the status of your Directory and Journal connections.

Find quarantined messages in the hold queue

Quickly find and filter messages that have been held for review by your organization's gateway policies right from the ServiceNow interface.

Release / reject quarantined messages in the hold queue

Act on messages that have been held for review.

Proactively block / allow senders with Managed Senders

When a message is blocked or incorrectly delivered, take proactive action to prevent a reoccurrence of the issue by setting block or allow rules based on sender and recipient.

Manage URLs for URL Protect and Web Security

View, update, and delete your managed URL list to optimize your security for links clicked in emails, this same list can be applied to Mimecast Web Security for a consistent experience.

Key benefits

01.

Enables security teams to view and action held messages directly within the console, streamlining threat investigation and response. This reduces manual effort and accelerates resolution to minimize potential risks.

02.

Seamless access to managed and rewritten URLs, security teams can quickly decode, view, and update URLs directly from ServiceNow. This ensures efficient control over potentially malicious links, keeping users and data safe from evolving email-based threats.

03.

Provides centralized visibility into internal users, domains, and Mimecast service status within ServiceNow. This simplifies administration, optimizes workflows, and ensures consistent email security across the organization.