Welcome to the Mimecast contracts site, where you’ll find the contract documents for Mimecast’s service offerings. These documents govern your use of the services.
The Global versions generally apply, except where the customer is located in the EEA, in which case the ”EU” versions apply where available.
The Service Agreement, together with the Service Schedule below apply to your use of the Mimecast Services.
| Applies to | Documents |
|---|---|
| All Mimecast Services | Global EU - English EU - German EU - French |
The Service Schedule forms part of the Service Agreement or your existing agreement with Mimecast.
*For customers who purchased services prior to August 10, 2026, please reach out to your account representative for applicable supplemental terms.
The DPA governs the processing of Customer Data.
| Applies to | Documents |
|---|---|
| All Mimecast Services | To access our DPA click here. |
Find your service below, then grab the version you need.
| Service | Applicable Service & Language |
|---|---|
| Service Levels & Support | English German |
| Incydr Service Levels | English |
| Aware Service Levels | English |
This Agreement applies to the use of Mimecast's Simply Migrate Software.
This Agreement governs the use of the Mimecast Services for evaluation purposes.
| Applies to | Documents |
|---|---|
| All services | Global GER - English GER - German Global - French |
| Incydr only | Global GER - English GER - German Global - French |
The Beta Agreement governs access to Mimecast products and services that are currently in beta and other pre-release testing phases.
| Documents |
|---|
| Global GER - English GER - German |
| Existing customers — trialing a new service you don't already have | Global GER - English GER - German Global - French |
